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Frequently Asked Questions about Office Zone



About Office Zone


Location:


Office Zone is located in Utah. The Office Zone center includes our warehouse, showroom, and operations offices.

Phone Numbers:


Reach us toll free at 800-543-5454, or locally at 801-927-3026.

Fax Number:


Fax us at 1-801-660-4667

Office Zone showroom locations:


Our showroom is in our UT complex. We do in-house product demonstrations for local customers, and do free live video demonstrations for our out-of-state customers via the Internet. Live video demos of products and equipment can be requested here: Online Demos.

Office Zone Dun's number:


Our Dun's number is 015831449.

Office Zone Federal Tax Identification number:


Our Federal Tax ID number is 87-0554062.

Office Zone Terms and Conditions:


Terms and conditions are listed here: Terms and Conditions

Business hours:


Showroom hours are 8:00 a.m. to 5:00 p.m. MST. Sales & customer service department hours are 7:30 a.m. to 5:00 p.m. MST. Online orders can be placed 24 hours a day, seven days a week.

Office Zone History:


Office Zone was the first Internet office equipment company. We went online in March 1996, and have grown into a global retailer and distributor of affordable, high-quality office equipment.


Shipping & Freight


Product Shipping:


We ship our products via Fed-Ex or UPS. Freight trucks are used if alternative forms of shipping are necessary due to product size or weight issues.

Inside Delivery:


Inside delivery service entails the delivery driver personally carrying your shipment into your building and placing it where you specify. This service is available at an additional cost.

Shipping Charges:


Shipping charges are determined by the weight, the dimensions and the delivery location of the package. Shipping charges may also include handling and insurance costs. Rush shipping costs more than ground shipping.

Delivery Times:


Shipping time depends on the delivery location. Ground shipping may take up to six business days. Please note that products ship within 48 hours. Custom orders and freight truck shipping may take longer to ship. Express shipping is available if needed.

Using Own Freight Company:


Using your own freight company is acceptable. To arrange the shipment we require a phone number and account number for the freight company. We also accept UPS and Fed-Ex account numbers.


Payment and Discounts


Available Discounts:


All our products are discounted from the retail price. We offer a 30-day low price guarantee. Additional pricing discounts are available on large quantities.

Forms of Payment:


Office Zone accepts MasterCard, Visa, American Express, IMPAC and Discover credit cards. Checks, money orders and cashier's checks are also accepted. Purchase orders are accepted after credit applications are completed and approved. Leasing options are available for over $2,000.

Ordering Process



How to place an order:


Orders can be placed via the Internet or over the phone. Our online shopping cart makes online purchases simple. If you prefer to speak with a person, our sales representatives are available to assist you during regular business hours.

Product Samples:


We have select product samples available upon request. Contact a sales representative for details.

Available Products not on Site:


Contact our customer service representatives for information on products you need but are unable to find them listed on our website or CD catalog. 800-543-5454 or e-mail us (info@officezone.com)

Information on product specs and dimensions:


Most specs and dimensions are listed on the product page of the website. For further information in product information, please call a customer service representative at 800-543-5454 or email us (info@officezone.com.)


After Sale Service


Returns:


Most products can be returned within 30 days as long as they have not been used. A 20-percent restocking fee may apply. To return an item, please contact a customer service representative at 800-543-5454, to receive a RMA (Return Merchandise Authorization) number, and instruction for your return. Returned items must be in their original packaging or it will be sent back. You can also read our return terms and conditions by going here: Returns.

Equipment replacement parts:


Our service department is able to get replacement parts for, or repair your equipment. Contact our service technician department by phone at 800-543-5454 xtn129 or by e-mail at info@officezone.com.

Product Information


Support and Troubleshooting Guides


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