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Returns and Cancellations

Return Procedures
Packaging Guidelines
Damage Claims
Refunds / Exchanges
Insurance
Past Due Accounts
Order Cancellations


Return Procedures:


Office Zone reserves the right to accept or reject returned items. Office Zone must be notified within 48 hours of delivery to return items that are damaged, have missing parts or are malfunctioning. Undamaged merchandise must have been purchased within the previous 30 days and be returned in a resalable condition. Wood-based display racks are custom products and may not be returned. We're sorry, but we are unable to accept returns on electrical equipment. The packaging itself must not be damaged, marked, written on or altered.

Returns must include the "Return Merchandise Authorization" number. This RMA number is received from Office Zone Customer Service when calling to report the return, the number is good for 7 days and must be written on the packages shipping label. Returned products missing the RMA number on the label will not be accepted. No returns will be accepted for custom orders, special orders or closeout items. Any return that does not meet Office Zone's return guidelines will be returned to the customer at the customer's expense, or held in our warehouse until claimed. Office Zone is not responsible for unclaimed merchandise after 45 days.

Return Options


Return Option One: If the item you purchase does not fit your need, please contact us within five days of delivery. When you request to return new, unused items, we will offer you 100% in-store credit (less freight) that may be applied towards a new order. Just contact one of our customer service representatives at 1-800-543-5454 and we will guide you through the process. Refunds on purchases that included free shipping will be reduced by the outgoing shipping costs incurred by Office Zone. No credit will be issued on freight, handling charges, or special fees.

Return Option Two: Your item may be returned for a refund minus a minimum $25.00 restocking fee, or 20% of the product(s) cost, whichever is greater. Items should be returned in their original product packaging. Products must also include a copy of the invoice and be returned freight pre-paid insured to Office Zone. Refunds on purchases that included free shipping will be reduced by the outgoing shipping costs incurred by Office Zone. No credit will be issued on freight, handling charges, or special fees.

If you have any questions, please call customer service at 801-927-3026 or email customerservice@officezone.com

Packaging Guidelines:
Please refer to our Packaging Guidelines for information on how to package returns.

Damage Claims:
Damaged merchandise claims are filed with the shipper (FedEx, UPS, etc). It is the receiver's responsibility to inspect products immediately upon delivery for any possible damage prior to signing for and accepting the delivery. It is the responsibility of the receiver to report any damage incurred during shipment to the shipping company within 48 hours after delivery. The shipper will need to inspect the damaged product and packaging so please Do Not Throw Away Anything. The replacement order cannot be shipped until the claim with the shipper has been filed. If the receive signed for the order "free and clear" prior to discovering the damage, then replacement orders will not be shipped until the claim with the shipper is finalized. Replacement shipments can be expediting by securing the delivery with a credit card. Once the claim with the shipper is finalized Office Zone will issue a credit for the original invoice. Noncompliance with this policy may invalidate the claim.

Refunds / Exchanges:
All refunds and exchanges are at the discretion of Office Zone. We will facilitate and assign the responsibilities for each party on returns and exchanges. If the customer has no responsibilities, then a full refund or exchange can be made. If both the customer and Office Zone share responsibilities, then the refund / exchange will be apportioned accordingly. Customers are responsible for any costs incurred by Office Zone to fulfill your order (i.e. shipping, labor, etc.). The company is responsible to deliver the correct item in a working condition to the customer.

Refunds on machine service agreements are permitted within five days of purchase. The customer may receive a 100% in-house credit, or receive a refund check minus a $15 processing fee.

Please note that it may take four to five business days for your return to reach our warehouse. Once it is received and inspected by our staff (typically within 72 hours of receipt), we will process your refund and apply a credit to your credit card, or other method of payment within seven days. Please note that depending on your credit card company, it may take an additional two to 10 business days after your credit is applied for it to post to your account.

Insurance:
Office Zone inspects all returns to verify products are undamaged or matches the damage report. We highly recommend that you insure packages before returning them to us.

Past Due Accounts:
The customer agrees to and shall pay any and all legal fees, including but not limited to attorney's fees, filing fees and all court costs in the event that legal action is executed to collect monies owed to Office Zone (it's successors and/or assigns as their interests may appear) on the customer's account. The customer further agrees to and shall pay additional monies equaling the amount representing fifty percent (50%) of the principal balance if the account is referred to a collection agency or attorney for collection. This additional amount is in recognition of the costs associated with the processing of said collection action.

Order Cancellations:
Office Zone makes every effort to accommodate cancellations on eligible orders. Please note for custom and special orders, all sales are final. The customer will be responsible for covering any shipping, restocking or other costs incurred up to the point of cancellation.

A $25 chargeback fee will be assessed against customers who initiate a credit card chargeback against Office Zone. This $25 fee is to cover Office Zone's costs in the chargeback. This fee will be billed to the customer along with any other restocking or applicable legal fees and must be paid within 30 days.


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