Orders are typically filled and shipped by FedEx or UPS within 1-2 business days after payment is received. Customers may request other carriers and Office Zone reserves the right to change the shipper if necessary.
Free freight offers are based on FedEx Ground shipping rates and schedules for the Continental U.S. For rush deliveries, the customer will be responsible the difference in shipper's costs.
A $10 handling charge will be added to all orders totaling less than $35.00. The carrier may add additional surcharges to their shipping rates.
Office Zone makes smooth and timely deliveries a priority. However, international deliveries may be subject to additional delivery fees, or delays. Office Zone is not responsible for delays or fees assessed including: customs, duties, import, surcharges, fees and taxes imposed by the destination country. If you have any questions about potential delays or additional charges for your country, please contact one of our international sales representatives.
To prevent damage to certain products during shipping it is necessary to ship them on a pallet. As such, a pallet charge is assessed to those specific items that require pallets during shipping.
For customers wishing to opt out of the pallet fee, customers must sign a form acknowledging their refusal to use a pallet and waive Office Zone's liability during shipping. Waived orders are shipped once full payment is made via wire transfer.
Rates / Shipping Charge:
Shipping charges are added to each order to pay the cost of the shipper. Surcharges may also apply. For orders over 150lbs Office Zone will ship your items with the least expensive carrier unless otherwise requested by the purchaser.
Truck / Common Carrier:
Items that are unable to be shipped by FedEx or UPS will be shipped by common carrier. Notices identifying these items are placed on the specific item's web page. To keep your shipping costs down we find the most qualified and least expensive carrier.
Surcharges are fees assessed by third parties (such as shippers or governments) to cover shipping, handling, insurance, customs, duties or other fees.
Sign the delivery notice only after you've inspected all the items for damage
sustained during shipment. If anything is damaged or missing then refuse the shipment. Signing the shipping notice acknowledges your receiving and taking responsibility for the merchandise. Once accepted by you, Office Zone is no longer responsible for the condition of the merchandise.
Refused shipments or "subject to inspection" exceptions must be noted on the driver's paperwork, otherwise responsibility and liability reverts to the purchaser.
HOME | POLICIES